FAQs - Frequently Asked Questions

General

What internet browsers does Authentic8 support?

The site can be used on all of the main browsers, including:

  • Internet Explorer (7.0 onwards)
  • Firefox
  • Chrome
  • Opera
  • Safari

What about security?

We take data security very seriously and we endeavour to keep our systems as safe as possible. We have technical processes in place to prevent data leakage or attack, and we have training in place for all our staff to reduce attacks using social engineering.

In addition we will never sell or give away any of your details to anyone other than those who have posted a job and are genuinely looking for candidates. For further information see our Terms & Conditions page.

If you have any concerns over security ie you believe your account has been corrupted then please contact us.

Logging In

Already registered?

I tried to register but it says I've already registered. What should I do?

If your email address is already registered with us, try doing a forgot user account or forgot password to recover your account. If that fails use the contact us and well sort you out.

How do I change my password?

You can change your password at any time. Log in to your account and click change password button from the Account Overview page.

I have forgotten my password. What do I do?

You can do a password reset from the login page.

I think someone else has registered using my details. What should I do?

Please contact us using the contact us form and we will resolve the issue. NOTE: We may require further proof of identity if there is a conflict.

Account Details

We have multiple offices, how do we deal with those?

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How many users can we setup?

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Can I remove my account?

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